GENERAL TERMS
All content and photography on site is copyright to Amanda’s Flowers (unless stated otherwise). Our photography cannot be replicated elsewhere without our permission & consent. We use external sources for our gift card designs, to view the credit to the author, see here.
The reproduction of the colours of our products is as accurate as the photographic and production process will allow. Flowers are natural products and therefore it is accepted there will be variances between the colour and shape of each individual flower.
All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to English law and the English courts shall have jurisdiction in all such matters.
When placing an order you accept to receive all communications offered by Amanda’s Flowers. Or for your recipient to receive dispatch notifications should you leave their details after payment.
PRODUCTS
We reserve the right to change all or some of the contents or packaging to provide an item of equal or greater value without notice. All products are subject to availability. Products may be delivered in bud to ensure longer life.
Bouquet contents may be harmful if eaten or cause skin irritation – please contact us if you require further information before submitting an order.
DELIVERY
We only deliver locally to Richmond and surrounding areas. The following postcodes include free delivery: TW10, TW9 and TW1. There is a charge for delivery to postcodes: TW2, TW3, TW7, TW8, TW11, KT1, KT2 and SW14.
ORDERS & PAYMENTS
For your order to be processed and delivered on the required date, you must supply us with all the relevant details of the recipient including full delivery details. By placing an order with us, you confirm that you are over the age of 16 years old.
Your order will only be processed if full payment details are given. All orders made on Amanda’s Flowers are processed by Amanda’s Flowers.
Your order will be acknowledged via e-mail confirming your details if you enter a correct e-mail address, on the understanding that delivery is subject to availability. You will also be issued an order reference number for any future correspondence. Acceptance of the order will take place on the allocation of the goods to your order.
Payment may be made by any of the methods indicated on the checkout page and will be debited when you place your order. If any credit or debit card offered for payment is declined by the card provider, we will make every effort to contact you on the number given at the time of ordering for an alternative form of payment. If, for whatever reason, we are unable to contact you and an alternative form of payment is not provided, the order will be cancelled.
You will be charged the current price for buying goods from our website on the date you place your order. All prices are displayed on our website and are inclusive of VAT. We do our best to make sure that prices are correctly shown but very occasionally an error may occur due to systems failure. If this should happen or the VAT rate changes, we will correct the price and ask you to confirm whether or not you wish us to complete your order.
RETURNS & REPLACEMENTS
Fresh flower cancellations and changes are possible up to 48 hours prior to delivery however during peak periods orders are processed up to 4 days in advance and therefore no changes are possible during this time.
Due to the perishable nature of many products you are advised to make any complaint within 2 working days of the delivery date of your products.
We guarantee seven days freshness for your flowers, plants or associated items from the date of delivery. If any flowers arrive damaged, die or wilt within seven days of delivery please redeem your 100% happiness guarantee here.
Flowers and plants can only be returned if found to be faulty. Your statutory rights are not affected.
CANCELLATIONS BY YOU
Cancellations for flowers and plants can only be accepted if received 48 hours before the requested delivery date. Orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received by us on the following working day. For practical reasons, flowers are non-returnable.
Due to their nature, these offers are subject to availability. In the event of supply difficulties, we will substitute flowers or packaging of equal quality and value.
CANCELLATIONS BY US
We reserve the right to cancel the contract between us if:
- We have insufficient stock to deliver the products you have ordered.
- The price or description of the products was listed incorrectly due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by email and refund any sum paid by you. We will not be obliged to offer any compensation for loss or disappointment suffered by you.
CONTACT US
Our Customer Service team is more than happy to help. If you require any information or have a problem with something you have purchased from us, you can contact us here.
For more information and answers to some of your frequently asked questions, please see our help centre. To contact us directly please email enquiries@amandasflowers.co.uk
For more information on privacy and data usage on this website, please see our privacy policy.